The following is an excerpt from a letter sent to Susan Richelson,
director of Parking at Children's Hospital Boston.
Dear Ms. Richelson,
In early April, we were blessed with our third child, who days later we found had a rare metabolic disorder that has since required several trips into Children's Hospital Boston.¨›On one of these trips in May, I had to bring my 4-year-old and 2-year-old daughters with me, and in the rush to stay organized, with three kids in tow, and running late for my appointment, I proceeded to lock my infant son in my vehicle.
Panicked, I brought the older two with me to the booth area, where I found one of your employees who radioed for someone to come and attempt to unlock my truck door.¨›Two gentlemen showed up with a kit of tools and worked to enter the vehicle.¨›All of the men were very polite and nice to my girls, who were having fun looking at their baby brother through the back window of the truck.
As I sat there, trying to calculate how much each window on the truck would cost to replace should we need to break one to get my son out, the crew was able to open the truck doors.
I cannot tell you how stressful it is, not only to have a child with medical needs, but then to lock the poor little guy in the truck while the other two are repeating the stream of swears I uttered at finding I had just locked the key in my car with my baby in there, too.
I just want you to know that Abde Benzellat and Domingos Teixeira were wonderful! They were professional, courteous and comforting! Needless to say, I expect great treatment from Children's, but never expected to find the same level of care and treatment in a parking garage. Your employees have carried over the care for families that Children's has, and they should be commended.
Tara Canavan (the locker) and James (the rescued)